2018 We the People Arcade 20 Bike Review

Warranty

Cycle Solutions offer a full eighteen-calendar month warranty on bikes purchased through our online shop.

In the unfortunate upshot of your purchase beingness afflicted by a warranty-covered fault, please inform united states past email (aftersales@cyclesolutions.co.uk). Delight note that our Aftersales Department's operating hours are 08:30AM to 17:30PM Monday to Friday.

One time a warranty claim has been placed we will review the merits and advise on an appropriate course of action, please do not render your detail until yous have spoken to an advisor.

Please let a minimum of 15 working days from receipt of returned item(s) for repair/replacement nether warranty. We expect to be able to return the items within a maximum thirty working days, nevertheless, specific timescales can alter based on the requirements of the individual case.

Well-nigh bikes and accessories are covered past a standard manufacturer's warranty but delight be enlightened that there are faults/issues that are NOT covered by your warranty. This includes;

  • Any normal habiliment and tear from using the product
  • Improperly installed or repaired products (e'er follow the instruction guides for any production ready-upwardly or installation)
  • Modifications to products
  • Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bike
  • Due east-bike batteries and associated componentry

Returns

Once yous have spoken to our aftersales department, you may need to render the item, you lot can arrange this via our returns service Collect+ (See below) or whatsoever alternative courier/delivery service that y'all choose.

Bikes

Please contact u.s. in advance if y'all wish to return a bike equally Collect+ volition not have large items

If a wheel needs to be returned due to an incorrect size being ordered, or the item is no longer wanted or ordered in error, so drove can exist arranged at a cost of £35.00. If y'all do not wish to use our collection service then any alternative render method will demand to be arranged at your own toll.

Any Other Returns

Before sending your item back, delight download and complete our returns grade, completing all relevant sections and including this with your return - if your item is returned without the form included it tin can accept significantly longer to correctly process the item and review the outcome.

Returns Form

Returns are simple and straightforward with Collect+


To book your render and generate your label, please click hither;

Item/southward must exist returned in the original packaging, unused and unopened within 14-days of notification to cancel.

If Collect+ is non beingness used, then proof of stamp will be required as Cycle Solutions is unable to take liability for loss or damage whilst in transit dorsum to united states.


Additional non-returnable items:

· Any products that due to hygiene reasons, cannot be returned. This includes all undergarments (including socks) likewise every bit padded shorts,bibshorts, tights, etc

· Downloadable software products

· Some wellness and personal care items

· CD/DVD's or software that have been opened

· Whatsoever Food or drink products that, upon render, will be within 3 months of the sell-by engagement

· Gift cards

· Customised bike orders

Your refund will be done with xxx days of receipt of returned goods and will not be done until the appurtenances are received and inspected.

Delight practise not transport your purchase back to the manufacturer.

Returning a product nether the WEEE Regulations.

What exercise the WEEE regulations mean?

WEEE (The Waste Electric and electronic Equipment) Directive is Uk law that governs the disposal and recycling of all electric items. The police, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.

Every bit a retailer that sells new Electric and Electronic products we will take back old items, provided it is a like-for-like replacement when yous buy a new production from us. We will then responsibly dispose of the one-time production ensuring that information technology doesn't cease upwards in landfill.

Erstwhile products must be returned direct to our store or head office (details below) within 28 days of your new purchase, clearly marked as WEEE.

Bicycle Solutions Head Office
half dozen Europa way
Fforestfach
Swansea
SA5 4AJ

Disposing of equipment yourself

If you lot choose non to send your equipment back to united states of america for disposal so you can dispose of any electricals or electronics yourself at your local recycling heart, who will dispose of your equipment via a controlled recycling process.

Y'all can locate your closest collection site by entering your postcode at www.recycle-more.co.britain

What products autumn nether WEEE Regulations?

Every bit part of the WEEE regulations, all electrical and electronic goods produced after Baronial 2005 that autumn nether WEEE regulations should be clearly marked with a crossed-out bin symbol which means they should non be included with household waste so that they can be recycled

As a responsible retailer we take all steps possible to ensure that our business meets all requirements of any EU & U.k. consumer protection laws, particularly the Consumer Contracts (Information, Cancellation & Boosted Charges) Regulations 2013 and other legislation specific to the products that nosotros sell.

If you have any concerns or questions regarding this process, please contact usa ataftersales@cyclesolutions.co.u.k..

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Source: https://www.cyclesolutions.co.uk/14647/products/wethepeople-arcade-2018-bmx-bike--blue.aspx

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